Voice AI receptionist for Cliniko
Meet the AI Receptionist That Actually Books Patients Into Cliniko
Ava answers your phone calls with a natural AI voice, talks to patients, checks live Cliniko availability and books appointments directly into your diary.
- Answers real phone calls
- Talks naturally with patients
- Books directly into Cliniko
Built for Australian clinics using Cliniko.
Live call transcript
I'd like to book a physio tomorrow.
Phoebe has 2:50pm available. Would that suit?
Perfect.
Done — you're booked.
Physiotherapy — Follow-up
Tomorrow 2:50pm · Phoebe Physio · Main clinic
Real phone calls
Not a chatbot. Not a voicemail service. Ava actually answers the phone.
Patients speak to Ava just like they would your reception team. She understands what they need, checks Cliniko and can book the appointment while they're still on the call.
Ava Doesn't Just Answer the Phone.
She Books Patients.
Ava talks to the caller, identifies what they need, checks your live Cliniko diary, finds the right practitioner and books the appointment while they're still on the phone.
- Step 1
Patient calls
- Step 2
Ava answers
- Step 3
Checks Cliniko
- Step 4
Finds the right practitioner + appointment
- Step 5
Books the patient
Because "calls answered" isn't the number that matters.
Patients booked is.
This week with Ava
Live tracking12
Appointments booked
5
New patients booked
$1,480
Estimated booking value
Every booking Ava makes is tracked automatically.
See Ava Handle a Real Patient Call
No scripts. No forms. Just a natural conversation that ends with an appointment in Cliniko.
I'd like a Pilates session Friday morning.
Phoebe has 9:00, 9:50 or 10:40 available. Which suits you?
Let's do nine.
Friday at 9am with Phoebe. Shall I book that for you?
Yep.
Done — you're booked.
PATIENT BOOKED DIRECTLY INTO CLINIKO
No callback. No lead to chase. No reception task.
Your Reception Team Can't Answer Every Call. Ava Can.
Your receptionist might be helping a patient, on another call, at lunch or finished for the day.
Meanwhile, the person calling may be your next new patient.
Ava gives your clinic another set of hands on the phone — answering the call, checking Cliniko and booking the patient while they're ready to book.
“Hi, I was hoping to book an appointment…”
I'd like to book a physio.
I can help with that.
Your receptionist doesn't need replacing. They need backup.
Ava fills the gaps — answering when your team can't and booking patients while they're ready to book.
Ava Learns How Your Clinic Works
Who provides what. Which appointment to book. Which practitioner to choose. Ava follows the rules of your clinic — not a generic call script.
- ChiropracticChris
- PhysiotherapyPhoebe
- Clinical PilatesPhoebe
No guessing. No awkward mistakes. No booking patients with the wrong practitioner.
Can I book Pilates with Chris?
Chris doesn't provide Clinical Pilates sessions; Phoebe does. Would you like to book with Phoebe?
New Patient or Existing Patient?
Ava Knows What to Book.
Ava identifies the patient in Cliniko and follows your clinic's rules to choose the right appointment type.
Patient calls asking for Physiotherapy
Identified as a new patient
Physiotherapy Initial Consultation
Patient calls asking for Physiotherapy
Existing patient found in Cliniko
Physiotherapy Follow-up
Same request. Different patient. Correct appointment.
Because "book me a physio" doesn't always mean the same appointment.
Some Questions Shouldn't Be Answered by AI.
Ava knows that too.
If a caller asks for clinical advice or needs a real person, Ava knows when to stop. She takes a message, sends it to the right person and notifies your clinic for follow-up.
My back has been worse. Should I keep doing my exercises?
I can't give medical advice, but I can get a message to Phoebe for you.
Messages
New MessagePete Van
For: Phoebe Physio
“My back has been worse and I'd like Phoebe to call me.”
- Saved to ReceptionBuddy
- Email notification sent
Ava handles the admin. Your practitioners handle the clinical decisions.
Know Exactly What Happened on Every Call
No wondering what your AI receptionist said. See the outcome, summary and conversation in one place.
Outcome
Appointment booked
AI summary
Pete called to book Clinical Pilates for Friday morning. Existing patient identified and booked with Phoebe at 9am.
Actions Ava took
- Patient identified
- Availability checked
- Appointment confirmed
- Booked in Cliniko
Transcript
Hi, it's Pete — I'd like Pilates Friday morning.
Phoebe has 9:00, 9:50 or 10:40 available. Which suits you?
Nine, thanks.
See Exactly What Ava Is Doing for Your Practice
Don't just see how many calls Ava answers. See the appointments she books, the new patients she brings in and the value she's creating for your practice.
Appointments Booked
26
Booked by Ava
New Patients Booked
8
First-time patients
Estimated Booking Value
$2,595
Reporting estimate, not collected revenue
Calls Answered
73
Inbound calls handled by Ava
Bookings by Service
- Physiotherapy19
- Sports Injury Assessment5
- Extended Physiotherapy Consultation2
Bookings by Practitioner
- Practitioner A16
- Practitioner B7
- Practitioner C3
Practitioner names anonymised for this example.
Missed Opportunities
3
- Caller declined the times offered3
Callers who wanted an appointment and left without one — so you can follow up.
Real ReceptionBuddy dashboard data from a live practice.
Ava Can Be Ready to Answer Your Calls Within 1 Business Day
You connect Cliniko. We'll help configure and test Ava before she answers her first real patient call.
- 1
Connect Cliniko
Securely connect your Cliniko account. We'll import the clinic information Ava needs.
- 2
We Configure Ava
We'll make sure your services, practitioners, appointment types and booking rules are set up correctly.
- 3
We Test Everything
We'll test real booking scenarios and make sure appointments are being booked correctly into Cliniko.
- 4
Go Live
Once everything checks out, Ava is ready to answer calls and book patients.
We don't let Ava loose on your patients and hope for the best.
We test your setup before she answers her first real patient call.
See What Ava's Bookings Are Worth
Tell ReceptionBuddy what each type of appointment is worth, and your dashboard can estimate the value of the appointments Ava books.
Appointments booked
12
Estimated Booking Value
$1,480
Estimated Booking Value is for reporting only and does not represent collected revenue.
- Chiropractic Initial$150
- Chiropractic Standard$90
- Physiotherapy Initial$160
Example configuration — used only for ReceptionBuddy reporting.
Built for Clinics. Not Adapted to Them.
ReceptionBuddy wasn't built as a generic AI receptionist and then taught a few healthcare words. It's designed around how clinics actually take calls and book patients.
Knows New From Existing
Books the right appointment type based on the patient.
Understands Your Practitioners
Knows who provides each service and doesn't make up combinations.
Works From Your Real Diary
Checks live Cliniko availability before offering an appointment.
Knows When to Hand Over
If a caller needs something Ava shouldn't handle, she takes a message for your team.
Follows Your Booking Rules
Services, appointment types, practitioners and locations are configured around your clinic.
Shows You the Result
See patients booked, missed opportunities and estimated booking value — not just calls answered.
Not Just Another AI Receptionist
Generic AI Receptionist
Answers calls
Generic setup
Calendar integration
Counts calls
Reports minutes/calls
ReceptionBuddy
Books patients
Your clinic's rules
Built around Cliniko
Tracks actual bookings
Shows estimated booking value
Simple Pricing for Clinics
ReceptionBuddy
$97 AUD / month
Includes 100 receptionist minutes
60¢ per minute thereafter
- Cliniko integration
- Appointment booking
- New + existing patient routing
- Multiple practitioners & services
- Message taking
- Call summaries & transcripts
- Booking & value dashboard
- Setup & testing included
We'll configure and test Ava before you go live.
Get Ava Answering My Calls →No lock-in contract. Cancel anytime.
One extra booking could pay for ReceptionBuddy for the entire month.
And your dashboard shows you the appointments Ava actually books.
Questions About Ava?
Here are some of the things clinic owners usually want to know before putting Ava on the phones.
How Many Patients Are Calling While Your Team Is Busy?
Ava answers when your team can't — checks Cliniko, finds the right appointment and books the patient while they're still on the phone.
$97/month · 100 minutes included · Setup & testing included
Built specifically for clinics using Cliniko.